A Toledo, Ohio, woman says she’s done with food delivery apps after a DoorDash driver was caught on her Ring doorbell camera doing something… gross.
Ashley May placed a DoorDash order on February 2, 2026, around 5 p.m., and watched the delivery unfold in real time. According to 13ABC News, the footage shows a female driver in dark clothing with her hair in a ponytail pausing before placing the food down—and using her other hand to reach into her pants. That same hand then delivered the food.
“I ordered my DoorDash and when it arrived, I was watching on my camera and I seen the person who delivered it reach inside of their pants and itch or something for a little while, then they used the same hand to set my food down and proceeded to take a picture and leave,” May told 13ABC.
Unsurprisingly, May refused to eat the order. Wearing garbage bags on her hands, she took the bag straight to the dumpster.
DoorDash acted quickly, deactivating the driver, issuing a full refund, and crediting May’s account with $50. “This behavior is unacceptable,” the company said in a statement. “We immediately took action to deactivate the Dasher and have contacted the customer to make things right.”
May told the news station the experience has permanently soured her on delivery apps. “Definitely, I won’t be ordering delivery anymore. I will pick it up or I’ll make something at home,” she said.
The Toledo-Lucas County Health Department weighed in on the story, pointing out that while restaurants follow strict food safety rules, third-party deliveries carry inherent risks. “Delivery drivers are not typically trained food handlers, but they play a role in maintaining food safety during transport. Consumers should understand that some level of risk exists when using third-party delivery services,” a spokesperson said.
The driver later reached out to 13ABC via social media, claiming the video “does not tell the whole story,” but offered no further explanation.
The incident highlights ongoing questions about hygiene in the gig-economy food delivery industry, where drivers handle sealed orders without the same oversight as restaurant staff.
